Lake Toya & Jozankei Private Full-Day Experience from Sapporo

Additional information

Prohibitions & Limitations

• Participants who appear intoxicated may be refused service. In this case, no refunds will be given
• Smoking and drinking is not allowed. You will immediately be asked to leave if caught by a staff member
• Please dress accordingly depending on the day's weather conditions
• Please be mindful not to feed the marine / wild animals or engage in any activity that may damage the ecosystem
• It is your responsibility to inform the operator if you have any special health conditions. The operator is not responsible for any adverse effects which may arise from any treatment.
• Smelly food (e.g. durian) is not allowed in the facility

Accessibility

• Infants and children must be included in the passenger headcount if they require a child seat

Vehicle & luggage info

• Larger bags will be considered 2 pieces
• The driver has the right to refuse a reservation if the group size or luggage exceeds the capacity of the reserved vehicle. In this case, no refunds will be issued

Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

Cancellation policy

• You'll get a full refund if you cancel at least 48 hour(s) before the activity date (destination local time)
• In case of unforeseen events or extreme weather, the operator reserves the right to cancel the tour. If this happens, you have the option to reschedule or request a full refund
• No refund will be issued in case of unforeseen events or extreme weather caused the following condition: Participation for some attractions has been suspended
• Vouchers can be used any time within the validity period. Refunds can't be made once it has been redeemed or has expired.
• Full refunds will only be issued for unsuccessful or rejected bookings
• Be aware that the approval of reschedules, amendments or refunds are subject to availability
• Refunds or amendments can't be issued if: Participants arrive late or don't arrive at all
• To reschedule or request a full refund, please contact the supplier/operator: ledajapan2025@163.com

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

Eligibility

• This activity has no age limit
• Participants must be aged under 70 to take part in this activity