Grutas Tolantongo Day Tour from Mexico City with Thermal Pools and Cave Exploration

Additional information

Prohibitions & Limitations

• This activity is not recommended for anyone with impaired physical mobility
• This activity is not recommended for pregnant women
• This activity is not recommended for anyone with certain medical conditions such as high blood pressure, epilepsy, etc.
• Participants who appear intoxicated may be refused service. In this case, no refunds will be given
• Please dress accordingly depending on the day's weather conditions

What to bring

• Change of clothes
• Water shoes
• Sunscreen
• Swimwear
• Towel
• Water bottle
• Cash
• Toiletries

Accessibility

• This activity is not stroller and wheelchair-accessible

Vehicle & luggage info

• Luggage storage and delivery services are not provided

Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

Cancellation policy

• You'll get a full refund if you cancel at least 24 hour(s) before the activity date (destination local time)
• In case of unforeseen events or extreme weather, the operator reserves the right to cancel the tour. If this happens, you have the option to reschedule or request a full refund
• If you've participated in at least one activity, visited at least one attraction or used one of the tickets, refunds can't be issued
• Be aware that the approval of reschedules, amendments or refunds are subject to availability
• Refunds can't be issued for any participants who are late by 10 minutes or more
• To find out more about the cancellation policy, contact Klook customer support

Booking changes policy

• Change are allowed until 24 hour(s) before activity starts
• The booking can’t be changed if it was booked with Klook Pass, under pre-sales or comes with a freebie.
• The booking cannot be changed if the voucher has not yet been issued.
• Bookings made using SG Culture Pass or Taiwan Culture Points cannot be changed.

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

Eligibility

• Important: Infants and children must be included in the passenger headcount
• Children aged 0-17 must be accompanied by a paying adult
• Children aged 12+ will be charged the same rate as adults