Hokkaido Winter Limited: Asahiyama Zoo & Shirogane Blue Pond & Shirasu Waterfall & Shikisai-no-Oka (Optional Snowmobile Experience) & Forest Elf Terrace Day Tour

Asahiyama Zoo closure dates: December 30 - December 31, January 1, 2027

Pre-trip Notice

* Between 17:00 and 21:00 on the day before departure, we will contact you via the contact information you provided. If you do not receive a message, please check your email. Emails sometimes end up in the spam folder. During peak travel seasons, email delivery may be slightly delayed. If you receive multiple emails, please refer to the latest one. If you have not received any travel information, please arrive at the meeting point 10 minutes early according to the gathering time and look for the tour guide to inquire. Thank you for your patience and cooperation.

* If the number of participants does not reach the minimum group size, cancellation will be notified by email the day before departure. In case of extreme weather such as typhoons or heavy snow, cancellations will be confirmed and notified via email by 18:00 local time on the day before departure.

Seating and Vehicles

• The itinerary is a group tour, and seating is allocated on a first-come, first-served basis. If you have special requirements, please note them and we will try our best to arrange them, but the final arrangement is subject to the site.
• Vehicle models are arranged according to the number of people, and specific models cannot be designated. For smaller groups, a driver-guide may be arranged, and the commentary may be relatively brief.
• If you need to bring luggage, you must notify in advance. If brought without permission, the tour guide has the right to refuse boarding and the fee is non-refundable. Eating and drinking are prohibited in the vehicle, and any damage must be compensated according to local standards.

Itinerary Adjustments and Safety

• Japanese law stipulates that commercial vehicles must not drive for more than 10 hours per day. Overtime will incur additional fees (ranging from 5,000 to 10,000 JPY/hour).
• The itinerary is for reference only. Actual traffic, stopping, and touring times may be adjusted due to weather, traffic jams, facility maintenance, etc. The tour guide may reasonably replace or delete attractions based on actual conditions.
• In case of suspension of facilities such as cable cars and cruise ships due to weather or force majeure, the tour will be changed to other attractions or the stay duration will be adjusted.
• Due to personal reasons such as lateness, temporary changes to the meeting point, or leaving the tour midway, fees will not be refunded. Accidents and additional expenses incurred after leaving the tour must be borne by yourself.

Seasons and Scenery

• In winter, if special circumstances occur such as highway closures or restricted entry to scenic spots, we will reduce or change the route, and no refunds will be issued.

Other Notes

• Please arrive at the meeting point on time. We will not wait for latecomers, and joining the tour midway is not allowed.
• It is recommended to wear lightweight clothing and shoes. For winter or mountain trips, please bring your own warm clothing.

* The itinerary does not include personal travel and accident insurance; it is recommended to purchase your own. Outdoor activities and high-risk sports carry certain risks, so travelers are advised to sign up cautiously based on their own health conditions.

* After the trip departs, if it is forced to suspend due to natural disasters or force majeure, the fees will not be refunded, and travelers must bear the return or extra accommodation expenses themselves.

* During Japanese public holidays and weekend travel peaks, severe traffic jams or early closures of attractions are common. It is recommended not to book evening flights, Shinkansen, or dinners, and to bring your own light snacks and power banks.