You can cancel your ticket before you travel from Beijing to Shanghai, but the refund amount depends on how early you cancel:
8 days or more before departure: 5% fee
7 days to 48 hours before departure: 30% fee
2 days to 2 hours before departure: 50% fee
Within 2 hours of departure: Non-refundable
*Refunds are rounded up to the nearest dollar (e.g., HK$1.20 → HK$2).
How to cancel:
More than 2 hours before departure: Cancel and request refund on Klook.
Less than 2 hours before departure: Cancel at the station ticket office. (Hong Kong departures: At least 45 mins before departure ; Mainland China departures: At least 30 mins before departure)
Processing time:
*If you used a reimbursement voucher, return it when cancelling.