The Mansion at Ocean Edge

Οι αξιολογήσεις με αστέρια βασίζονται στη γενική επισκόπηση της Klook σχετικά με τις πληροφορίες του καταλύματος (όπως οι παρεχόμενες υπηρεσίες και εγκαταστάσεις κ.λπ.) και προορίζονται μόνο για αναφορά.

We had a really nice time. We are a family of 5 with tweens. We stayed at the mansion. Pros: - the beach and the beach staff were lovely. the beach is just so cool. very clean. kids had fun with other kids, going out on the flats, playing with the hermit crabs, and wading in the water. as a parent i appreciated not fearing they were going to drown or get pulled by the waves (it was very calm). - the front lawn. kids enjoyed this during the evenings. it was a nice wat to unwind and let the kids run and play games. - the golf. my kids and husband enjoyed playing 18 and 9 holes. We also went over one evening and just used the range for an hour or so. very friendly staff and a very nice course. The cons - It did not have a high end feel to it. we were checked in and that was it. not a big deal, but it was touted as high end. I wouldn't have had that expectation otherwise. - the room air conditioning - the room itself was spacious and felt clean. the air conditioning was like a monster. it was one that came on and then turned off until the room got hot and then kicked back on. it literally woke us up every night multiple times because it was so loud - like an autobody shop or monster screeching. - inflated prices. I expect this because we're at a nice resort and a lot goes into that. but the prices were very elevated. $26 pizza on the lawn and a glass of wine and water was $30. if you're used to city/resort pricing this won't surprise you. Overall - It was a solid 'B' stay

The amenities are nice, and the beach is beautiful. We had a Deluxe Double Queen room on the 1st floor of the East wing which was a nice size and had a spacious bathroom. The main disappointment with the room was that it faced the back with no view whatsoever. The beach and pool got very crowded by early afternoon. Although the mansion and grounds were beautiful, I wouldn't really consider this to be a "luxury" hotel.

Less rules

Hotel and Expedia canceled my booking last minute and I had to spend 3 hours on call to get alternate booking. I paid same high price for something that was much less than my original booking. Last minute cancelation of hotel bookings is extremely disappointing, especially if it's in middle of vacation. There should be binding cancelation policy for hotels as well.

The location/beach was great. Although it was disturbing to see the plastic cups/straws in the water/sand. Very expensive French toast ($20) and pancakes that were tasteless and dry. Medley of fruit was one cut up strawberry and 7 blueberries. Our room was in need of repair, bathroom door didn’t close and tub was slow to drain. Be prepared to have a lot of tipping cash on hand.

Upon arrival staff told us our room category that we booked and paid more for was unavailable and we would have to stay in the villages. I explained that was not going to work for us as the villages was far enough away from the main resort that we would have to drive. The manager a man which I forget his name was extremely rude and inconsiderate. We had just driven 9 hours to the property the last thing we wanted to due was argue with the staff. His response was your options are the villages or to cancel the reservation and get refunded immediately. Ultimately through persistence and making a scene “they found a room in our category” In talking to people at the property this is what they do

Room view was not exactly as described.

Most amazing place; great accommodations, family friendly, beach has one of the best waters in the cape. Definitely coming back.

We didn’t use a lot of the facilities. It was a short stay. All the staff were excellent. Didn’t expect as many stairs to climb to get to our room.

Nice location and facilities, staff was not well organized