We had mixed feelings about our stay.
Our arrival didn’t get off to the best start. We were taken all the way to the fifth floor via a connecting wing, only for the member of staff to realise after around 15 minutes in the heat that she didn’t have the room key. We then had to wait a further 20 minutes before being given a very small room overlooking a wall, with a dark, dated bathroom.
I spoke to Arthur at the front desk, who was exceptionally professional, friendly and understanding. He kindly upgraded us to a much nicer room free of charge, which made a huge difference. His customer service was outstanding. Unfortunately, some other members of staff struggled with English, which occasionally made communication difficult.
The air conditioning also occasionally gave off an unpleasant smell. On one evening there were a couple of brief power cuts, although these were resolved quickly.
On our second day, our room still hadn’t been cleaned when we returned at around 2pm. We were initially told it would be cleaned whenever housekeeping got to it. It was only after I explained that we wanted to shower, relax and use the room after spending the day in nearly 40°C heat that another member of staff understood our concerns and arranged for the room to be cleaned. We then had to wait another 30 minutes. Normally this wouldn’t have been an issue, but after being out in such extreme temperatures, it wasn’t ideal.
The spa, however, was a completely different experience and was absolu
Shuttle service (additional charge)