I would never stay at The LINE Austin again.
When I arrived, the hotel only had one working elevator, which was already a hassle. Unfortunately, it got much worse. I was assigned a room directly next to the elevator machinery, and all night long the only thing I could hear was an incredibly loud mechanical elevator noise. Sleeping was impossible.
At 3:00 a.m., I gave up, packed my bags, and left. I explained the situation to the front desk, and they assured me I would receive a refund. I also exchanged text messages with the property's support team, who confirmed that a refund would be issued.
Instead, the hotel only refunded half of my room because I had stayed until 3:00 a.m. Apparently, enduring hours of unbearable noise before finally giving up means you don't deserve a full refund.
This is not how a reputable hotel treats its guests. If your room is uninhabitable because of a problem you created, you should stand behind your promises instead of looking for excuses to keep someone's money.
Management should find a new business if this is how they choose to handle customer service. I will never stay here again, and I would strongly encourage others to book somewhere else.
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