Despite the fact that we paid for the room in full months in advance on Expedia, the hotel gave our room away for the first night. They said it was because we didn't come at check-in which was I believe 3 or 4 p.m. We arrived at around 8 p.m. as we took the train. They said it was their policy to give priority to those booking directly with the hotel or valued members although I can't find that policy anywhere on their site or on Expedia's site. They did arrange to put us in a hotel nearby for that first night, but I had a conference to attend and we had hoped to get the kitchen stocked.
They did give us a free bottle of wine when we finally got our room. I must say, if the policy is to give away a room if they oversell, I keep wondering if I book a flight or cruise on Expedia if the vendor might also give away the flight or the hotel to those booking directly with the vendor. I would love clarification one this. Expedia didn't clarify, although they gave me some one-key cash for the trouble. Does anyone know?
Parkplatz