I booked this property specifically because it was advertised as pet-friendly, but my experience was frustrating from start to finish.
Upon arrival, the door code I was provided did not work, leaving me unable to access the building. I was only able to enter because another guest checking in let me follow them inside. The registration information I received was also incorrect, making it extremely difficult to access my reservation details.
There was no staff available on-site to assist. After multiple phone calls, I was eventually connected with someone who would only communicate via SMS. Throughout my three-week stay, the building access code was changed multiple times without any notice, repeatedly leaving me locked out and forcing me to contact management by text just to gain entry.
Although the property was listed as pet-friendly, the process for pet fees and deposits was highly unprofessional. I was instructed to pay the pet fee and pet deposit in cash directly to the maid the following day, which I did.
My dog caused no issues. There was no noise, no damage, and no complaints. Despite this, management has refused to return my deposit. They initially responded to my messages but eventually stopped communicating altogether.
Reliable communication, secure access, and transparent policies are basic expectations for any accommodation. Unfortunately, this property failed in all three areas. I would not recommend it.
Shuttle-Service (zusätzliche Kosten)