Universal's Hard Rock Hotel ® (Universal's Hard Rock Hotel)

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It was great!

Hotel was nice and convenient

The hotel had a good atmosphere. Housekeeping did an excellent job as did the security staff. I was particularly impressed with Gadiel and David who were very friendly and helpful when I was nervous about getting my mobility scooter onto the water taxi. I had a great stay.

Staff was amazing

Property clean and well suited for our short graduation get away. Food inside the Kitchen restaurant and cafe was excellent although two ice cream cones on two separatedays were made incorrectly. I was unhappy there was no streaming or air play options available on the tv. I was not pleased when the side reading lamp on headboard fell out nearly hitting me in the head. There was only one nightstand therefore any person sleeping on the opposite side has no place available to charge mobile device or place a beverage. There are very few electrical outlets in rooms and none in lobby seating lounge on floor three which was necessary upon arrival (after a long flight) while waiting for room to be ready. Seating by the pool is limited and majority sits on a sanded area which is difficult for handicap guests and elder adults. I believe for a five-star hotel there are many things that could use improvement.

We had an amazing stay at the Hard Rock Hotel. The property was beautifully maintained, the rooms were clean, and the location simply can’t be beat. The pool area was fantastic and a great place to unwind. Best of all, the included Express Pass perk makes staying here absolutely worth it. My only minor nitpick is that they definitely need more umbrellas in the pool area—especially during the peak summer heat when shade is hard to come by. Other than that, it was a perfect trip and we would definitely stay here again!

It was just ok. First of all it should state that fast passes always come with the rooms and your actually not paying for them in with the rooms it’s convenient that it’s close to the parks but it’s not worth it all together with the rates. I would not recommend booking through Expedia it’s a rip off. Then when you try to get some help no one does anything to help. Other than that the pool was alright. The staff are excellent very friendly and all around great people.

Beautiful property, fabulous pool area with great food. Staff is top notch. Only negative is bathroom showers need a major upgrade; zero water pressure and unable to maneuver spout.

Great hotel. Clean large rooms, express passes are the biggest bonus along with being so close to parks.

Rooms were great, spcaious enough for the whole family, comfortable beds, clean rooms. Convenience for the Universal Parks. We love the Hard Rock. The amenities are great too. and the staff has always been helpful.