This hotel was terrible!
I had called earlier to see if I could get an earlier check-in and was told no, check-in will be at 2 pm. No problem.
So I arrived at 2:30pm. It was chaotic. At least 6 people were standing around the reception asking when their rooms would be ready.
When I finally got to the room, there was 1 towel, some of the lights weren’t working, hairdryer was not working, no hangers or water.
The next day, I requested room service before I left for the day. When I returned, my room was not cleaned.
They offered me a complementary buffet dinner to compensate for everything so I went down to dinner, to find there was no food left at the buffet. There was lots of people standing around looking for food. So I asked the staff if any food was coming to which they replied, they weren’t sure.
So I went back to reception to ask about the food and they said yes, food is there now. So I went back to the buffet to find they had replenished two dishes of the entire buffet and a mad rush of people trying to get out those 2 dishes. So I left.
Terrible hotel, terrible organization!
Parkplatz (kostenlos)