The hotel’s facilities were generally nice, and the breakfast staff were very friendly. Unfortunately, our overall stay was quite unpleasant because of two major issues.
First, we booked three rooms, and all three were assigned to locations that are mostly far from the main areas of the hotel. One of the rooms was in an especially strange and uncomfortable location: the room door directly faced a staircase leading toward the street, and it appeared to be the only room positioned this way. This made us feel very uncomfortable and, more importantly, unsafe.
Second, we accidentally left a charger in one of the rooms. When we first contacted the front desk, they very quickly told us that nothing had been found. However, we were certain that the charger had been left in the room, so we asked them to check again. After waiting for a while, they eventually found it and brought it out to us.
What bothered us most was how quickly they initially said it was not there, which gave us the impression that no proper search had been done the first time. This felt very unprofessional and showed a disappointing lack of care and respect for guests’ belongings.
The hotel itself has decent facilities, and some staff members were very pleasant, but the room assignment and the way the lost item was handled significantly affected our experience.
Parkplatz (zusätzliche Kosten)