We liked the splash pad and pool areas and had a great time there. The staff was nice.
However that is the only nice thing we can say.
We booked for a 2 night stay in a 2 bedroom suite. The room was a little outdated but that really didn’t bother us. The fridge was dirty with pop spills at the bottom. No dish soap in the kitchen and only 2 small trash cans to accommodate 7 people. Only one bathroom which was attached to the bedroom with the 2 queen beds, so each time the other people wanted to use the bathroom, we had to make sure the others weren’t changing or had to be quiet when the baby slept.
The breakfast was ok but the tables, high chairs and chairs were sticky, like they weren’t cleaned after every meal.
The worst part was the air conditioning was broken in our suite! It got up to 80 degrees in our room and of course Anaheim was in a heat advisory and we were spending those days at the parks so we really needed a cool place to sleep. After alerting front desk, maintenance came to our room and was unable to fix it. They offered a much smaller room which wouldn’t fit all of us. We asked for 3 box fans, but only had one so it went to keeping the baby cooler. We did get a partial refund but in my honest opinion, it wasn’t enough. They offered us breakfast for the departing day and we turned it down since it was so hot in our room (cooler outside) we just wanted to leave.
We have lost all respect for IHG hotels and will not stay in any of these hotels.
Parkplatz