We have been staying at South Point for more than 15 years, but unfortunately, this will likely be our last visit.
Our disappointment began when we checked into our room. We had reserved a room with a premium view; however, the view was largely obstructed by a large wall next to the window, leaving only a partial view of the pool. When we contacted the front desk, we were told that no other rooms were available. This was surprising, as I was able to see and reserve another premium-view room online at that same time.
During our three-day stay, two of the six elevators were out of service and remained unrepaired throughout our visit. This resulted in long wait times and significant congestion around the elevators.
One of the features that had always encouraged us to stay at South Point was the coupon book. Unfortunately, many of the most valuable offers have been removed, and we were unable to find a single coupon that was useful to us during this stay.
We were also surprised to be asked at check-in whether we wanted housekeeping service every day or if we preferred to call and request it when needed. This felt unusual for a four-star hotel and did not meet the level of service we had come to expect.
Overall, our experience was disappointing compared to the high standards we had enjoyed during our many previous visits.
Parkplatz (kostenlos)