We had mixed experiences during our stay at SO Sofitel Mauritius. After a long flight, arriving at 8pm, we were left sitting in the dark with a welcome drink for around 10 minutes before being taken to reception. Check-in was efficient but lacked warmth.
Our room was uniquely designed and would have been impressive in its day, but it is now tired and poorly maintained. Floors, benchtops and bathroom surfaces were stained, cracked and worn, the outdoor shower door was covered in paint splatters, and the outdoor bath was unusable due to a very slow water supply and leaking plug. For a resort charging premium prices, the condition of the facilities was disappointing. The pool had cracked tiles and leaks, housekeeping once failed to replace our towels, and coffee pods were chargeable after the first two.
Reception staff further disappointed us when a simple request for a breakfast box before an early tour was repeatedly ignored.
In contrast, the food and beverage team were exceptional—warm, welcoming and attentive throughout our stay. The gardens were beautifully maintained, the beachfront setting is stunning, and concierge Raj sincerely listened to our concerns, apologised and assured us they would be raised with management. The kitchen staff also made our anniversary special with a thoughtful cake.
Overall, while the location and hospitality from the food and beverage team were excellent, the resort's condition and reception service did not justify the premium price.
Spielzeug für Kinder