I am writing to formally document the egregious treatment and systemic service failures I experienced during my stay from June 1, 2026, to June 5, 2026. My time at your property was marred by gross negligence, broken promises, and discriminatory behavior that falls far below the standards of a luxury establishment.
The failures during my stay were pervasive:
* **Front Desk Negligence and Breach of Agreement:** I endured two nights of severely interrupted sleep due to disturbances in the hallways at midnight and 2:00 a.m.. When I reported this, I was ignored on one occasion and hung up on during the second. While the front desk explicitly agreed to correct the room charges upon my checkout, they are now refusing to honor that commitment.
* **Dining Service Failures:** We were ignored at two separate restaurants on your property. At one location, we were served cold food, and I was forced to actively seek out a server just to receive assistance. While one of these instances was eventually refunded, the other remains unaddressed.
* **Discriminatory Treatment:** As a Korean adoptee, I traveled to Korea to grieve the loss of my father, only to be met with discriminatory treatment for being a non-Korean speaking Korean. To be treated as a second-class citizen while attempting to connect with my roots was deeply traumatic and made it impossible to find the peace I sought.
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