Hawthorn Suites by Wyndham Louisville East

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Very large and spacious room, with big, clean bed and space for bags but felt a little outdated. Was a quick booking after my initial hotel had to cancel my booking due to an IT issue and travelling for nearly 9hrs and this did the job. Check-in (and out) was both fast and easy

My stay at Hawthorn Suites by Wyndham Louisville East was overall okay. The beds and the bathroom were clean, and the suite was spacious, all for a total of close to $120. However, the dark burgundy carpets hide dirt and small items that a curious puppy could chew. The pet fee I found pricey for one night — $75 per pet — when my stay on Expedia was advertised at $100/night. That’s almost the same price as for a puppy in his cage. The continental breakfast ran out; I don’t think they plan servings according to the number of guests registered at the hotel. The staff were courteous, and the surroundings for walking the dogs were exceptionally attractive.

E erything was top notch.

Yes and yes. Clean comfortable

We stayed for five nights, and overall had a good stay. Pluses: location is very handy, since it's next to the mall, near lots of restaurants, just off the Watterson highway, near a Trader Joe's, etc. Quiet. Some nice staff (especially the guy who checked us in with big curly hair). Breakfast is pretty decent, with rotating options. The pool area is really nice, even just to read or chill out. Lobby is nice with some amenities like books to borrow, snacks and drinks, etc. Room was cozy and clean. These pluses far outweigh the issue noted below, and I'd happily go again. Minus: There's clearly a communication issue between the front desk staff and the cleaning staff. I was told they'd default to cleaning the room once every three days, but we should ask (and could ask earlier) to get it done. When I did, the woman at the front desk made a comment about how she didn't know if they'd do it, and didn't know how they worked, and she had no communication with them. She very much made it sound like she had no idea. She sounded frustrated, not rude, to be clear, but still, if she can't make it happen, who can? The next morning, the guy at the desk now also didn't seem confident it'd happen. It did, and they cleaned well ... but the hotel management could clearly do a better job of opening lines of communication between front desk and cleaning.

This hotel was by far the best yet I’ve stayed in while having to make various trips to Nortons! Breakfast was wonderful, an actual chef making omelets was so unexpected and exciting to see! Top notch! Highly recommend!

First room toilet was dirty and did not flush. Clerk came up and moved us to the next room over. There were 3 bags of garbage on the floor right across the hall, that he failed to take notice of, and remained there until after 9:00 am the following we checked in at 2:00 pm. There was only sugar and no other sweeteners for the free coffee in the lobby. The manager said he would order some and that he did not have access to petty cash to just go out and buy some. The pool was closed by the health department. The bathroom by the pool and gym was out of order, as was one of the urinals in the other public restroom.

Our room wasn’t cleaned until the fifth day of stay,I ASKED TWICE FOR IT TO BE DONE, I kept getting the same excuse that they had late checkouts outs and had a big group of basketball players, It shouldn’t be the norm to put out your own trash and dirty towels and go get your own fresh towels.I ask what are you paying for if you aren’t getting these benefits,it’s suppose to be a vacation.

The sweet are so nice. The living room part is big and has enough room for a big family. It has nice microwave and refrigerator and they also supply plates for spoons glasses knives the only thing missing was a stove. It also has a coffee pot. The beds are very, very comfortable in the rooms were exceptionally clean. We will definitely stay there when we visit Louisville every time plus they have a buffet breakfast and they even have pancakes and a little waffle maker you make fresh waffles, eggs, toast, bagels hashbrowns, cereal, fresh fruit, yogurt, milk, orange juice, apple juice, cranberry juice, coffee, and they have plenty of tables for you to sit at and enjoy your breakfast or you can take it back to your room. I definitely give this place five stars.

My wife and I spent an evening and the room was in need of an update. The sink in the bathroom was dripping water. The kitchen sink was leaking water and the bed was over used. And there was a lot of noise from air conditioners or people flushing the toilet taking showers. I would give it a two two and a half stars out of five.