My family and I are in Hawaii to celebrate my son‘s graduation from Ucla. We traveled from Philadelphia, which is nearly 10 hours in the air. When we arrived at the resort, there was no Mai Thai waiting for us as advertised on the companies website. When accessing our room we had to force the door open as apparently the hinge screws had come out of the frame. Finally, when we came down to the pool and beach area the next morning, all the chairs had been covered in towels yet there was no one in the area. This was the case all three days we were here.
Along with the outrageous nightly rates, we are being charged “resort fees“. We were here for three nights and had to go off property to enjoy Kauai because there were not enough spaces for us to enjoy the “amenities”. I later learned that people can buy “resort passes” to enjoy the amenities for the day without having to stay at the hotel. Not sure how they square that with the people who pay so much money to stay at the resort.
I may come back to Kawai but I will not be staying at this property or at a Sheraton anytime in the near future. This experience was awful. In my first attempt to address the issues, the manager looked at me like I had three heads. This morning, as we were checking out, a wonderful employee named Virgie offered partial resort fee refunds, which I can only assume is all she is permitted to do.
Two rooms for three nights cost $4000. Enjoy it Sheraton. It’s the last money you’ll ever get from me.
Kinderspiele