Our recent stay at this hotel was memorable for all the wrong reasons. Unfortunately, what should have been an enjoyable and relaxing experience was negatively affected by the extremely rude and unwelcoming behavior of the bartender, Ana.
Ordering breakfast to take back to our room should have been a simple and pleasant experience. Instead, Ana made us feel as though we were inconveniencing her simply by placing an order. Her attitude was dismissive, unfriendly, and completely lacking in the level of hospitality one would expect from a hotel. We were paying for a stay and simply expected to be treated with basic courtesy and respect.
What was especially disappointing was that this interaction left such a negative impression on us that we decided to leave the hotel one night earlier than planned. That is not a decision we make lightly, and it speaks to how uncomfortable and unwelcome we felt during our stay.
A hotel stay is about much more than the room itself; it is also about the service and the way guests are treated. Unfortunately, our experience with Ana overshadowed the rest of our visit.
I sincerely hope management takes this feedback seriously and addresses the situation appropriately. Staff members who interact directly with guests represent the hotel, and their attitude can have a significant impact on a guest’s overall experience.
Based on our experience, we would unfortunately not choose to stay here again.
Parkplatz (zusätzliche Kosten)