Beautiful property with exceptional staff, but a serious housekeeping concern.
The hotel itself is beautiful, with stunning views, comfortable beds, great amenities, and excellent restaurants. The staff was phenomenal, welcoming, and incredibly accommodating throughout our stay.
Unfortunately, our experience was overshadowed by a very concerning housekeeping issue. We arrived and went straight to dinner, returning to our room after midnight, so we didn’t have the opportunity to thoroughly inspect it beforehand. The next morning, we discovered what appeared to be blood splatters on the pillows, blood on the door handles, handprints on the living room window, and blood on the sheer curtains. It was extremely unsettling and raised serious concerns about the room having not been properly cleaned before our arrival.
To the hotel’s credit, once we reported the issue, housekeeping responded promptly. They replaced all of the bedding, thoroughly cleaned the bathroom, wiped down the doors and surfaces, and cleaned the affected areas of the room.
While I truly appreciated how quickly the staff addressed the situation, this is a level of cleanliness that should never be overlooked in the first place. The service and property deserve high marks, but the housekeeping oversight was significant enough that I hope management takes steps to ensure it never happens to another guest- but I will definitely stay here again but will thoroughly examine the room.
Parkplatz