The check in started off with significant friction of room selections. This property lobby is great, however rooms are dated, dirty and not TAJ brand like. The property has significant differed maintenance. Though we upgraded 2 rooms to their "selections suite" (best rooms in the hotel) paying a lot more, 1702 and 1720, the rooms were dirty, AC never went below 20 degrees c/ 70 degrees f and usually stated at around 22-24 degrees (72-78 degrees f) during the day making it extremely uncomfortable. The hotel manager sighted that since the room was facing the west and is on their top floor, it becomes hot, but the AC is working great! lol. At 3:15 am, we woke up to water leaking from the air conditioning unit in the bathroom and completely drenched everything. We were met by an attitude of "I am not surprised this happened" and moved us to a standard room that has smell of smoke. It was one thing after another. They are first to charge, but do NOT meet the "TAJ" hotel brand name. I have stayed at no star hotels and 5 star hotels across the world. This one is probably one that charges like a 5 star, but delivers like a substandard 3 star at best. Though they have amenities, we never got to enjoy anything because of lack of sleep, hot rooms and poor maintained facilities.
The plus side, breakfast and an Italian restaurant were good.
My family and I do NOT recommend this hotel and urge the TAJ group to kindly review this hotel as it does NOT deserve the TAJ name brand!
Parkplatz (kostenlos)