Home2 Suites By Hilton Nashville West End Avenue

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I arrived Thursday 8/13 at approximately 2pm. The photos severely misinterpreted the condition of the property and the surrounding areas. I spent no more than an hour in my room cleaning and disinfecting the space to make it more comfortable, but I ultimately decided it was best to choose a property more aligned with my personal preference. I have been a Hilton member for years and have never seen such a poorly maintained property. The room despite being 5 years old was extremely dated, the floors were dirty, the elevator stunk— it was terrible all around. I spoke directly with Bradley, the general manager on site, about my concerns and even tried to upgrade to a different floor and room. He stated “that’s just what the property looks like. If you did your research all Hilton properties are not the same”. While I clearly understand that, there is still a standard for Hilton properties. Nevertheless the interaction was extremely dismissive and unhelpful. So I decided to terminate my reservation effective immediately. Despite only being in the room for an hour, I was charged for the entire night—which is absurd considering the conditions and concerns. Very disappointed with the situation and will be escalating further because this was ridiculous. I would not recommend this property.

Very nice, comfortable, and clean.

The rooms were very clean and spacious.

Our 4th time staying.We will definitely be back..

First impression was an extremely stinky lobby. Smelled like broccoli/burnt grease traps. Staff was not super welcoming upon check in/check out. The shower was terrible. Water was inconsistent, trickling weirdly, hard to adjust, and very little pressure. Other than that, the hotel appeared to be clean and was located in a good location.

10/10

The room was clean for our one night stay. Just what we needed for the night.

Hotel staff friendly and very informative, room very clean best of all super quite, may be one of the quieter hotels I've stayed at. I have no complaints at all, it was easy to find, parking was simple, as well as check in and out.

Staff and hotel were awesome.

Nice Hotel, enjoyed the stay, just note there will be additional fees for parking & breakfast if desired.