Hotel West & Main Conshohocken Philadelphia, Tapestry Collection

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"even if RESERVED they told me first come first serve for rooms" I booked a room 3 weeks in advanced and paid in full when I arrived to the property they had put someone else in my room and almost didn't even find me a replacement room. They finally found a dirty room to clean for us. The front desk lady did not handle the mix up well at all I thought i was going to have to sleep in the lobby. she just kept saying ugh ugh and it been a messed up day. The cleaning lady had to step in and help for us to get a room! Next day I went and spoke with them about the issue I was told I would get a comped night for the mix up and I did get moved to my original booked room and they tried to act like it was an upgrade but it was the room I was supposed to be in. Manager never came to speak with us kept going through the employees. The male clerk was amazing he did the best he could. It took me calling every day to the third party i used and the hotel 800 number and specific hotel that they finally approved a refund for the first night.

We stayed in a handicap accessible room. Very spacious the bathroom perfect rolling roll out shower. We would completely stay here again.

My room wasn't ready at 4p waited 40mins or more. The woman at the desk didn't informed me that my room was ready. I over heard her telling someone else that she had a room available for her when she came in 40min after me. I waited 5 min to see if she was going to call me to the desk for my room. Unfortunately she didn't... I checked out the next morning around: 9:45am - 10:00am I over heard the same woman letting the man in front of me know about the breakfast when he checked out. Again unfortunately she didn't inform me about the breakfast. She took my keys and told me that i was good to go. I don't want to make it about race but I am an African American woman. The woman checking in and the man checking out we're caucasian.

Excellent property

Debbie at check in was amazing.

Always a great stay. Second time at this place and not a bad thing to say.

My go-to when visiting the greater Philadelphia area, never disappoints!

The hotel was very clean and the staff were very friendly. Our stay was perfect!!!

The staff was friendly and helpful giving us recommendations and tips on nearby events. The building was tastefully decorated and the rooms were clean.

I had a pleasant time with my wife there. Good food, beautiful space and very helpful staff. I’m coming back for sure.