Hard Rock Hotel New York - Partner of ALL Accor

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It is nice enough. Rooms were small, which I guess is to be expected for nyc. It was adequate but didn’t feel unique or special at all. Good location.

Good stay. Very nice ………..

All the staff is amazing and have great customer service skills. They have nice bar/restaurant area to relax and watch sports. The hotel is very clean as well as the rooms. The entrance is very grand as well

Wonderful experience..excellent customer service. Room was wonderful.

Staff was incredibly helpful from the time we walked in to the time we left. Our room was extremely cleaned dally with so much care to the slightest detail.

Super clean hotel and room! Very comfortable bed nice rooftop bar. My only complaint was that it’s hot very hot the a/c in the room would not go under 76!!! we came to nyc for gov ball so coming in late to a hot room that wouldn’t cool down was not my fave, everything else was great.

Highly recommended!! We had no issues and location is very convenient!! Nice to have many options close by from Times Square to Broadway to Rockefeller center and more. Staff was very nice too! Won’t disappoint

S

The staff member who checked us in could have been friendlier to us.

The hotel itself was clean, and the location was convenient. However, I was disappointed with the customer service experience. I arrived early with my two children and checked in before the standard check-in time. Although I had already prepaid for my stay, I was charged an additional $150 fee for the early check-in. I understand that hotels may have policies regarding early check-in, but I felt the situation could have been handled better. As an Expedia Gold member, I asked the front desk associate whether there were any benefits available. He explained that the hotel does not participate in Expedia Gold benefits, which I understood and respected. However, the interaction felt very cold and unfriendly. The staff member was extremely serious throughout the conversation and did not seem welcoming or interested in helping. During my visit, I noticed that several customer service interactions felt similar. A smile, a friendly attitude, and a warmer welcome can make a big difference, especially for families traveling with children after a long trip. The room itself was fine, but I believe the hotel could improve the overall guest experience by focusing more on friendly and welcoming customer service.