Northern Charm Hotel

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This is my SECOND time staying here, I liked it so much. The staff was amazing and helpful. Very friendly and attentive. Be careful with towels, bedding and glassware - if you misplace something, the hotel will charge you. Breakfast is very good, plenty of western and Vietnamese dishes, some made to order.

Breakfast great, room walls a bit thin so could be noisy at times, pool deck and sky restaurant views were wonderful.

The room was clean and the staff was very professional and lovely to talk to.

Most of the are good. But amenities should be changed such as shampoo, body cleanser, and soap. The smell was not good. Exepct this, very good hotel.

Room was nice and clean, nice location, good breakfast. Wrote them thoughp through here but no response. Subject: Immediate Resolution Required – Service Recovery Happy New Year. We are paying $180 per night for a properly air-conditioned room. After spending over three hours in a 30°C room with the AC set to 16°C (with a filter cleaning warning displayed), we were told this was “normal.” It clearly is not. We were then downgraded and provided with a portable electric fan. This is not an acceptable substitute for a functioning air-conditioning system at this rate. To resolve this matter professionally and move forward positively, we request: • Immediate placement in a properly functioning, fully air-conditioned room for the remainder of our stay, and • Two (2) complimentary nights as service recovery for the inconvenience, downgrade, and discomfort experienced. This would be a reasonable gesture considering the circumstances and the duration of our stay. If this cannot be resolved promptly, we will escalate formally through Hotels.com and request documentation of the incident. We hope to settle this amicably and continue our stay comfortably. Thank you.

The hotel condition is excellent, beautiful decoration, modern , clean, excellent location.The staff were friendly, helpful, attentive, excellent service.

great place and great service staffs

love the place and the food

Price would be my only complaint. Other than that we liked the location the place is nice clean and modern. Staff was great. breakfast better than other places we stayed at.

We had a lovely room, and really enjoyed the rooftop pool and bar!