Skylark, Aluma Hotel & Resort

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The area is not great doesn’t feel safe, there is marble in the room so not safe for young kids, weird smell in bathroom, small swimming pool. The only good thing was staff was nice and breakfast was great. Also the rooms are not sound proof so hard to sleep

Excellent customer service. Well appointed room.

Wonderful hotel 10/10 recommend

I stayed here for 7 nights in May and the location is good though the large roundabout outside can be noisy on certain evenings. The breakfast was good but things could have been labelled better. The pool was small and unheated but was a nice addition. The room was a balcony room and was a very tight squeeze with an odd layout. But the biggest issue of my stay was on the 3rd day it seemed like housekeeping had accidentally taken my pajama top along with the sheets when they cleaned the room. I told the front desk that day and they said they would contact housekeeping. After this, the staff never contacted us to give us an update. We continued to ask at the front desk about it almost every day but each time we were just told that they would check with housekeeping and each time felt like the first time they had heard about it. It was disappointing that they never followed up or seemed to even be aware of the problem and never once did anyone apologise or even acknowledge the bad communication and situation. I felt the customer care was really poor and ultimately the staff were incredibly unhelpful and I returned home without it. I understand that accidents can happen, but losing a guest’s belongings and then failing to properly follow up or apologise reflects very poor customer service. Because of this experience, I ultimately wouldn't recommend staying here.

Room was quite small but perfectly appointed AC was great Nice and clean Would recommend, and super convenient for the tube station, literally right outside the door Loads of bakeries and stuff on the roundabout where the hotel is situated, as well as a shopping centre that we didn't visit

Le personnel à la réception a été toujours gentil et serviable. L’hôtel a un emplacement central, à deux pas d’une sortie de métro.

I enjoyed my stay here. Breakfast was really excellent, lots of choice of Greek food plus cereals etc. The rooftop bar is also great, with views across the city and surrounding hills, friendly staff and delicious cocktails!

Second time staying and is good as always

The hotel is very unique but the layout of the room is not guest-friendly when you are two people. Our room was pretty cramped and we had a direct view on an abandoned building. Sadly the neighborhood is probably not the best in Athens. The staff is very kind and helpful.

You cannot take a simple sandwich to the rooftop pool area … they kick you out. Seriously disappointed with the bartender that took our drink and food order at rooftop (he had a long hair pony tail fyi) dinner and the next day he is the one that told us we had to leave the pool area when we took a sandwich and salad to the rooftop pool area to enjoy the evening view of Acropolis. Absolutely do not recommend this place if you want to feel welcomed.