The Nox Utrecht

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Great hotel - room, location. Hope to be back!

For this type of hotel/category, there's a number of things that need improving: 1) Check-in: firstly, the hotel charges a €50-75 charge for an early check-in. This seems excessive and out in line with hotels in far more cosmopolitan cities. It's a small hotel, so room turnover etc should be more manageable. Secondly, the check-in desk is too small and ill-positioned so that when you do everyone have suddenly checking in at once, it forms a line with people not really having anywhere to sit/wait. Everything seemed a bit overly complicated 2) Bar/Restaurant - I understand the fine-dining restaurant is run by a third party, but not having any alternative on those 3 days the restaurant is closed (Sun-Tue) is unacceptable for a hotel of that category. 3) breakfast: messy... they only clean the tables once everyone's finished, so when I came down I ended cleaning my own table to find a seat. When I went to get my own granola,I was then told that it was table service. This really needs to be improved as whilst the breakfast itself was lovely and the staff friendly (I think he was on his own, and therfore potentially a bit stretched), it wasn't a great welcome experience. Again, for a hotel of that category I would expect more and better.

Very kind and helpful staff.

It

Really Lovely place, staff were proactive, friendly and very helpful!!!

Excellent check in,room wasn't quite ready but was shown to a comfortable seating/waiting area and brought a glass of cava while I waited no more than 10 minutes,room was spotlessly clean and bed was very comfortable,a great stay.

Quiet, yet close to everything. Clean, comfortable and amazing staff. Greatly recommended

I loved the smaller hotel, decor, and team was very kind. I would have appreciated support with my luggage and more amenities at the property.

Room was clean and well equipped. Staff were polite and welcoming.

Loved this hotel, very convenient location and comfortable room. Friendly staff, clean rooms and great bed. Had everything we might need for a short weekend in Utrecht.