Homewood Suites by Hilton Columbus/Easton, OH

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House keeping not Response some time

Our room was given away and we were given the run around for over 2 hours. Would not recommend

Everyone was extremely helpfully and kind.

Easy access to many surrounding places

Didn’t get the room I booked for , the room was okay , the staff were nice, Breakfast was good besides the waffle maker was sticking really bad! Kitchen was really nice and organized and Clean.

Our room was really nice and accommodated the space for 5 of us!! I love having the kitchenette in the room for all the food we have to travel with for the 2 Littles.

staff was not very friendly.

They gave my room to someone else and stuck my family of 6 in a single bed room. I had this booked for several months in advance. Terrible customer service.

Restaurant is closed for several years now apparently but the sign is still up and the barmaid was very rude when asked about the restaurant

Our room was beautiful! It was huge! The kitchen was amazing. However we got 2 towels for 4 people and it seemed that other rooms were having the same issues. We also got locked out of our room because our door lock battery died. We had just gotten done with the pool. Had soaking wet kids and the staff in the lobby seemed frazzled by overbooking issues. The lady that was assisting us seemed to try to avoid our issue. She called maintenance and they left for the day and didn’t want to come back. The backup maintenance person wasn’t answering their phone. That front desk lady cut through the lobby to the other connected hotel lobby. We walked over there and she said she forgot when I asked if anyone was coming to help. My husband found a cleaning lady that called someone and then she disappeared. But the maintenance man decided to come back and help. Why would a hotel this size not have someone on staff or on call for emergencies like this? It would not have been a problem if the communication was clear that we are working on it. It felt like we were being avoided and they were not concerned about us being locked out of our room.