BelAir Business a Wyndham Garden Hotel

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The reception staff at the lobby in the mornings or the morning shift are so useless and rude. The ladies working there treat people like they are tired and they don’t want to deal with them. Asking a question and getting just “NO” as an answer without giving any other options.

Service was superb

Great staff , very central , convenient to WTC

Clean room, nice breakfast!!!!!

I liked the breakfast and wait staff.

Todo muy bien con el hospedaje

Yes everything was good

Walking distance from the World Trade Center very safe area staff are awesome good breakfast the room could use a refrigerator and a microwave excellent valley parking

The photos don't accurately reflect the hotel's current condition; everything is very old, like something from the early 2000s. The sheets and towels provided are stained, and hotel policy dictates they aren't changed for two or three days. The bed was very uncomfortable; those mattresses have seen better days. The staff is friendly and helpful, and the breakfast was quite good—I have no complaints about that. In conclusion, the room price doesn't reflect its quality. If you have the chance to go, it's best not to book it.

I got 2 days late due to Boston blizzard and inability to flight to Mexico, I inform the first time through the Expedia agent and it went well, but the second and third contact was never answered by the hotel. When I arrive, they say I didn't have a room, I told the receptionist (Jesus) that I couldn't believe that, the room was paid without refund so he had to make something. He called Expedia and resolved, but the initial negative was rude and frustrating to me. Lastly, the room was very poor, old, smelly and near the breakfast place, so very early it was even more smelier. I will never go back to this hotel and refund policies should be flexible. Anycase, I think I'll try something different from expedia as it wasn't a good experience either.