WoodSpring Suites Seattle Tukwila

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Poor customer service overall. We didn’t have Wi-Fi for the first two days of our three-day stay and had to speak with three different staff members before anything was addressed. This place is an extended-stay apartment building than a hotel, with sketchy neighbors and an uncomfortable atmosphere. There’s no room service or coffee machine either. The room itself was decent with a kitchenette setup but the overall experience was disappointing.

I paid in advance for a 2 queen bed Accessible unit as I was taking my 96 year old father to a funeral. I specified I had to have a handi-capped unit so he could utilize the shower. We arrived about 6PM. There was a line to check in. One very nice lady checking people in, but VERY SLOW. It was finally my turn. I had my confirmation with me. She said she was sorry they had no accessible rooms. I said I prepaid on my reservation for this placed based on they HAD ACCESSIBLE rooms available. She said Sorry, but they had no accessible rooms. She said she had a king non-smoking. I said, NO, we need separate beds, she said OK, I'll give you two queens, and because we don't have the accessible room, I won't upcharge you for two queens. I said, I PAID FOR TWO QUEENS already. Anyway, we were tired after driving 6 hours, so took the room. The place was flithy, and pretty sketchy. Then, to add to it, the next morning, they had coffee in the lobby. I went to get my dad a cup of coffee. NO CUPS! I asked the attendant, they said Sorry we don't provide cups. How are you supposed to drink coffee with no cups? The whole experience was terrible, and this was not the least expensive room in the area. I paid more for the accessible room which we did not get. I am disappointed in that hotel, and also, hotels.com for not insuring we received the room we paid for in advance.

Did need the amenities

No major complaints. Staff were great, room was a decent size. Beds were comfortable, pillows not so much and needed more of a blanket. Lots of different smells: outside from the guests, in the hallway, elevator, in the room. I've never stayed at a Woodsprings before and probably won't again. The environment felt more like an extended stay for folks than a one night stay for in and out guests.

This was my first time at this place and I will definitely be returning here. It was great! Comfortable beds! I would like to have more pillows personally. But other than that everything was great the staff was great! The water runs hot nicely and quickly. The fridge is great having a kitchen it's just a nice bonus. It's nice to go grab snacks from the store and have a place to put it in. Lots of cubby holes for your luggage and clothes. I really like this setup. Big flat screen TV was awesome! Nice and quiet and good people all around.

The entrance smelled of weed. Room smelled of musk and hard perfumes, we had to leave the windows open all night. bathroom was not clean. Floors were not swept well. Toilet seat had residue. Beds did not look clean nor washed.

I didnt use them

Cleaner room and better bed would be nice. Better lit parking lot

The rooms, while a little worn, look and smell clean and neat. The temperature was warm in a good way and it met our short term needs.

Good staff service