Mudzaffar Hotel Melaka

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I booked a suite room, but unfortunately the experience was very disappointing. The room was dusty and did not appear to have been cleaned properly. There were no towels or tissues provided in the room, and I had to contact housekeeping to request them. The pillows also had an unpleasant smell. At around 12:00 AM, the room experienced a power trip. After I called the front desk, an electrician was sent to the room. However, the issue was not fully resolved. One of the lights could not be switched off, and I was told that it was "not meant to be turned off," which seemed strange. The room remained very bright, making it difficult for my children to sleep. I had to call the front desk again because the toilet light was also not working. Due to these issues, my children slept very late. The next morning, I requested a slight extension to our check-out time as a gesture of goodwill, but the request was rejected. I also wanted to speak with the manager regarding our experience, but was informed that the manager was unavailable. Overall, the room did not meet expectations, and the service recovery was disappointing. I hope the hotel improves its room maintenance, cleanliness, and customer service.

No comment

For it’s price, the hotel is good

no freezer in the room, water pressure is so slow, bathroom is quite dirty and no refill for the coffee and sugar

everything ok just not well maintain

Must improve services

As it is away from the city it is not congested with heavy traffic. Amenities is also very near. The good part of the hotel room is the big toilet with separate shower and tub. The big rooms and strong wifi connection. Unfortunately the hotel has run down in its standards of maintaining the interior decoration which was really a letdown. Also there were no fridge in the unit which obviously was very essential for long stayers. Food serve during dinner also took very long although it is very delicious, we were too tired to eat as it came more than 45 minutes.

Reasonable price around the area

there was no mini-fridge as promised and the safe was not working and the safety catch at the door was broken and non-functional. staff did their best to help and in the end managed to find a mini fridge and working safe and replaced the safety catch late into the night. The staff seemed Ok and seems to be a higher managment problem of not having proper systems or simply not bothering.

Poor maintenance/cleanliness and need to improve on service. No iron or hair dryer provided.