Novotel Freiburg am Konzerthaus

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Good location, close to public transportation and food. Well maintained property. The staff at reception were polite but not friendly. Some of the toiletries in the bathroom were not refilled before we arrived. Parking is not included and can be a bit pricey over a few days. The car park is not convenient to drive in and out of often. Overall, the hotel is good value for money and a comfortable stay.

Close to everything! So convenient

Great location right near transportation, dining and shopping. Love this hotel and stay in it now every time I’m in town. Highly recommend.

Clean

Great location and hotel!

Had a poor and a highly unsatisfactory experience overall at the hotel. Check in was slow, the front desk was uninformed about even basics such as parking location and prices, and wasted a lot of time checking me in. Hotel elevators and lobby and rooms are all extremely dated, and smell of cigarettes and seem like they were all built in 1960s. No electric outlets easily accessible in the rooms, and the bathrooms are not renovated. Phone and desk also looks dingy, small and somewhat smelly. Television was tiny, and had programming a remote from the turn of the century. Hotel room rates were not very competitive, so definitely expected much better experience overall than what was offered. Even service was overall quite poor. I requested towel and conditioner in my room, and they said they can’t send any conditioner as it is only available to suites and executive rooms. How low class is Accor or Novotel (or Germany) that conditioner is somehow a “premium amenity”. Cheap dingy smelly hotel, with poor service… I would look for a better experience at the Marriott down the street.

Great location, nice hotel, check-in/out somewhat cumbersome

Perfect location next to concert hall and train station. Also walking distance to the old town. Facilities are a bit dated and gym was sad and tiny for a hotel this size. Breakfast buffet was a highlight.

Staff was very helpful and guided us to many scenic parts of the city

CONVENIENT LOCATION; EASY ACCESS TO TRAINS & BUSES