New Hindustan By Backpackers Heaven

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Unfortunately, “terrible” was the lowest rating available. The first problem was simply finding the hotel. I tried taking an e-rickshaw, but the driver had no idea where it was beyond the general market area. He repeatedly stopped to ask for directions, and everyone pointed us somewhere different. The hotel is located down an isolated side street within a maze of run-down roads and buildings, making it extremely difficult to locate for a first-time visitor. When I finally arrived, I was about 3–4 hours early for check-in and offered to come back later if no room was ready. The front desk staff told me a room was available, but only if I paid an additional fee for early check-in. Several Indians later told me that while early check-in fees can be normal, that amount was excessive. After I contacted the hotel chain by email, the fee was refunded. The next day, I asked the front desk for very simple street directions and was met with hostility because I did not want to explain my full plans or destination. The interaction escalated into an argument, with staff responding in an aggressive and confrontational manner. By that point, I could not wait to leave. One of the most uncomfortable stays in my travels and I have been to 13 different countries. There are many other hotels in the area, and I would strongly recommend looking elsewhere. For first-time visitors to New Delhi, I would also suggest researching neighborhoods carefully before booking in Karol Bagh.

It was so lovely to stay again in New Hindustan by Backpackers Heaven. My last stay was in 2019 and was so good that I made sure I was booked in for my latest stay in Delhi. The staff were so helpful and friendly and were happy to arrange reasonably priced transportation to and from the airport. They also helped us with sight seeing transport. I felt very safe staying here and it was very easy to find tuk tuks to go into the centre of town. The rooftop is lovely for breakfast. The area has mixed safety reviews and not good to wander round looking lost especially at night. But that is the case anywhere in Delhi. The hostel itself is very safe. The rooms at the front 101 and 201 are very good and worth putting up with a little street noise. I would not hesitate to stay here again or recommend it to friends. All in all a very reasonable price for those looking for a more budget friendly option in Delhi.

I had great time Hindustan hotel the rooms were very and comfortable ,wifi was good The rooftop restaurant too good and food was delicious. Walking distance from metro station and New Delhi train station Highly recommend

Great value for money Clean room Right in the heart of things

Everything was disappointing about this stay, good job it was so cheap. Staff were unhelpful and felt like they were trying to scam me from the second I got there (after a ten hour journey to get to India it’s the last thing you need) and they were generally very unhelpful. The whole place is falling apart with disgusting toilets and cockroaches crawling round. You don’t even get a key for your dorm room and the doors don’t even shut - leaving you to wonder who is in your room at night. Avoid this place, not sure there will be better value in Paharganj but you want somewhere you feel a little more at ease.

I'm just going to share the same piece of advice that led me to booking the place. Stop your hostel search now and book this place. You won't regret it. Spotlessly clean, plenty of food option ,friendly amd informative staff make this place an absolute.The environment the hostel creates will lead to meeting awesome fellow travelers and excellent conversation.

This review is for the awful experience I had with the tour desk. The property itself is about what you'd expect. Old, a little rundown, we had some bugs in our bed but we got in late so we just wanted to sleep. The hotel owner was nice and got us into our room quickly. Now about the tour desk: We wanted to head to Agra to see the Taj Mahal, and needed help booking a train ticket. We talked to the first guy, and he told us we had to book a train ticket more 3 three hours in advance. He also suggested completely changing our itinerary, which wasn't a bad idea, but one we needed to think about. We said we'd get a coffee, and he replied, "I know you arent going to get coffee, but remember I'm not trying to rip you off with these train ticket prices or anything." Okay, pretty rude, but whatever. We went for a walk and decided to come back and book tickets with him, but he was gone. I spoke with another guy and told him we wanted to book tickets for 3 hours from now. He said no, it's not possible, you need to book 4 hours in advance. Great, now i'm being lied to. I told him I checked the website and there were plenty. He said it was wrong and we should book a car. He quoted us $250 for our trip. I asked him where the train station was and he wouldn't tell me. We walked to the station, booked tickets 2 hours in advance for $1 each, packed our stuff and left. Property is OK for 1 night, but the tour desk is horrible. They will try to rip your off. Avoid at all costs!

It was my good experience. The best part of this hotel it is located in central place of delhi.. the quality of hotel is excellent and the staff members are very helping in nature..

The staff was very nice and accommodating when we arrived very tired. It was good to find a very clean affordable hotel in a peaceful location in the middle of crazy paharganj. I will go stay there again!

Very nice staff, good location, clean and spacious dorms.