Nawin Guesthouse

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Apparently, price was low (below 12 dollars after fee to website service) so that they gave me such an old room that has so much old stains on the bathroom and most of the lights werent functional. Its a great effort to keep bed and pillow covers to be clean despite super old conditions. So I thought the price was low due to low season, but nope its just low due to low quality. Id rather pay more for better conditions.

Beautiful people

Everything is good location near walk street but i need to ask receptionist dirrectly before i checking in because ask through Experdia not reply

Close to the riverfront, restaurants,bars, shopping and convenience stores. Easy walk to everything. Helpful and friendly staff.

It’s so close to the riverfront, lots of restaurants, convenience stores and bars. Basic but friendly staff and value for money around that area. We always stay there when passing through Phnom Penh.

RIGHT Property is right next to National Museum and Royal Palace. 20 meters down alley so street noise is not a problem. Huge rooms; several with balconies; always a desk. Wonderful staff. Has been my "go to" location in Phnom Penh for the last 5 years ! WRONG No elevator. Door closes around 10pm or 11pm, so have to wake up attendant. Staff can't resist forgetting something; sometimes a towel, sometimes coffee, sometimes toothbrush ... but generally only one item ! Also TV's are old non-flat screen (but work).

Told it was full and we would have to stay in mama's villa where we had a worse room than we had paid for.

Very underrated hotel. Perhaps a little rough around the edges, but staff is good (the maids deliver towels and fresh water every day). The breakfast doesn't change, but is very good - omelettes, fried eggs, fried potatoes, 3 kinds of fruit,, toast, and jam; as well as coffee and tea. Lots of tuk tuk drivers around, quiet alley, great location one block from arts, Royal Palace, Cambodia Museum, Aspara dancers. Two blocks from Riverside. Biggest drawback is that there is no elevator; but for me it was worth 3 flights of stairs.

This hotel was not as described. I paid for a room including breakfast, but then the hotel refused to honor it. They told me I had to pay for breakfast each morning. The staff was very rude about it. They basically said that they wouldn't do anything to help and that it was not their problem. The first room we stayed in for one night smelled like a sewer. Even later when we switched rooms, we could still smell it down the hall for the duration of the stay. Our room was only cleaned once in 8 days even though we put the please make up room sign on the door every day. Every day we had to ask for refills of water or toiletries. And on the day when we asked for our room to be cleaned, we had to ask 4 times and still no one came. There was just an incredible lack of communication at this place and zero customer service skills.

When I arrived, after a long late flight, they said they had no reservation for me, even though I had a confirmed and paid for reservation with Expedia to show them. They insisted I pay cash for the night, and at a much higher rate than I had been quoted, AND ALREADY PAID. The room was not clean and did not in any way resemble the photos on the website. I checked out the next morning and moved to another hotel and am still having trouble with Expedia about cancelling this awful reservation with this terrible hotel.