Candeo Hotels Omiya

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Room was quite clean but some issues with the mini fridge being off and a bit of a musty smell in the bathroom which needed the exhaust fans to run 24/7 to remove it, but then the noise from doing that. The laundry is located on Floor 14 right near the smoking room, which was unfortunate. The breakfast was decent, but no real variation day to day.

洗濯機はいつも混んでいます。

This hotel deserves more than five stars. The service, comfort, cleanliness, and location were absolutely perfect. From the moment we checked in, the staff greeted us with warm smiles and took the time to explain everything about our stay in great detail, making us feel genuinely welcome. Every member of the staff we interacted with was bilingual and fluent in both English and Japanese, making communication effortless and ensuring that both international and Japanese guests feel equally welcome. Our room had a wonderful view and was incredibly spacious, with three beds, a separate living area, and an entryway. The entryway even had a bench for putting on shoes and a full-length mirror. Having a door separating the entryway from the main room made the space feel even more comfortable and private. The complimentary drinks and snacks were a lovely touch. Coffee, tea, and Japanese tea were all provided, and the stylish minibar area with both a refrigerator and freezer gave the room a modern, elegant feel. The location couldn't have been better. There are three convenience stores right next to the hotel, making it incredibly convenient to pick up anything you might need. Omiya Station, which serves both local trains and the Shinkansen, is only about a three-minute walk away, making it an ideal base for sightseeing and travel. The upper floors also feature laundry facilities, a spa, and even a hot spring, which made our stay even more enjoyable. Everything throughout the hotel

Great location, very clean and comfortable. Daily bottles of water supplied, Fresh towels daily.

部屋がとても清潔でした。また、スカイSPAがとても良かったです。

Room size is better than average. However room settle and bed height are low, makes getting up and down to sit difficult for senior. Bed firmness could.be better.

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Everything in this hotel (bed, sofa) are low. There is no chair in the room. Dining has limited number of chair and seats in ordinary heights. Seats in the pictures are all low, as if we were living in Tatami (Japan) room.

It was beautiful. Staff was friendly and helpful. Walking distance from the train gave us plenty of choices to see and do in Tokyo.

Breakfast was fresh daily. Rooms were tidy and comfortable for my family of 3.