Samui Mermaid Resort

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The staff was unbelieveble

What a wonderful find. That's what I call a room with a view. Lovely pools and super lovely staff

Hotel was really nice, the sea view room we were given had a strange smell to it. The roadworks outside the hotel made walking on the 'pavements' slightly unsafe. Location was perfect.

Clean affordable room close to Pier. Good location by the Sea.

Everything was as it should be beautiful views Aircon was very cold. Staff was so friendly do enough for you and most of all it was lovely and quiet the odd aeroplane but that’s how we all get there so no problem whatsoever definitely return another time 🙌🙌

The photos of the room made it look a lot nicer than it was. The room was not secure, it had a sliding door which can be opened even when locked

Not a nice area, very nice staff… ok rooms… so-so all together… the staff were sweet and very helpful they made the experience nice after a long overseas flight… the hotel itself needs some TLC

The hot water didnt work and, the pool was a busy area, so if you dont want people seeing in your room you have to draw the shades closed. Not enought light in the room, we left after ten minutes.

I chose the pool and ocean view room and it was great when it was quiet. There were a couple of things that weren’t publicised in advance: the pool is only for guests staying in certain rooms, check-in is 2pm not 1.30pm as publicised on hotels.com and there is a 500 Thai baht deposit for the key. There are no safes in the room but some dodgy looking communal lockers at reception. I was in a room with access to the pool so that was great. However, this isn’t actually policed and there were youngsters walking in from the beach and other accommodations. On one occasion a large family took over the pool and were smoking and drinking in it. From the pool rooms this is pretty noisy too. When it was quiet it was beautiful but when it’s busy be prepared to have a highway outside your door/window and bed! Lighting in bathroom and changing area was very limited. For the price it was excellent.

Our room was very unclean. There were huge stains on the head board near the pillows. The bathroom had stains all over the toilet paper holder and there was grime around the shower handle. Checked in at night, asked the staff to change rooms and they eventually agreed. The new room also had urine stains on the toilet. We bought disinfectant and cleaned it. We checked out next day, 3 nights early, we did not want to stay there longer.