Sasara Gero Hot Springs

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Lovely staff. Rooms and hotel itself was a little dated but the staff made up for it. Food was good and the private onsen in our rooms was amazing.

The half board includes breakfast and dinner and is an amazing set of omakase each time. Wonderful Japanese food that is completely satisfying.

Staff are very nice, good service

Excellent service

Large room. Enjoyed the separate sitting area. Staff was very good, kind and helpful. The food was wonderful, well presented and explained. The hot bath is made of attractive wood that feels good. I like being able to control the temperature.

Vintage style hotel, look elegant, room clean, staff politely, half board food deliciously, relaxing onsen

Nice cosy place, The walk to nearby park and village i Make this access so good . Definitely a good choice for onsen visit . The 8th floor onsen view is cooling and great to be in.

Very dated property, very old decor,, the hotel would need some renovation and new furniture and art. It was hard to see that on the pictures on expedia. Most hotel in Japan give you a very limited time frame in terms of breakfast we had only the option at 7 or 8 which is quite early if your on vacation. We could not make it because my husband had to work at that time. They are also very strict on the checkout time. The service eas good and the first person who greeted us was very nice and really took the time to take us to our room and explain everything to us. We had a private onsen, which was nice and the room did not feel as dated as the rest of the hotel. The food was ok but we have come ro realize that a Kaiseki style dinner is not really our thing although we are not really picky eaters and love Japanese cuisine. Again the service was excellent at the restaurant though. I would not stay here again.

It was the best hotel in our entire trip to Japan!!!

職員熱情專業、有禮貌, 凡事為顧客著想。最開心的是女性顧客可以自選喜愛的和服/浴衣，亦有專人幫忙穿著，突然有機會穿和服自然拍了很多美照。這次住的是別館，私人風呂環境恬靜，房間不算十分大，有種古早感，但很舒適及清潔。 晚餐和早餐味道不錯，但由於分三段上菜，食物簡介紙上沒寫哪些會在第幾段上菜，而且第二段上的一種食物原來要等第三段的一起吃，另外服務員是看日文的但要在寫英文的紙上找回同一款食物作介紹，也很難做，此處有點混亂。如可於食物名稱旁有數字對照，或同紙上有日英或中文對照，體驗更佳。 旅館位置並不近車站，但酒店提供免費的士來回車站，非常貼心及方便，而且聽說近車站的旅館都容易聽到火車聲。總括而言，這是一次非常好的住宿體驗！