Hilton Garden Inn San Diego Downtown/Bayside

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There was only one elevator, long waits and hotel charged for parking … Location was good few blocks from little Italy

I never write reviews but our experience was very disappointing — multiple safety and service issues Unfortunately, our stay was extremely disappointing. The biggest concern was the pool area, where a large amount of standing water from what appeared to be malfunctioning drains created a serious safety hazard. My daughter slipped, fell, and hit her head. This should never have happened. There were also no pool towels, the AC was not working properly in the rooms and hallways, and we were told only one elevator was operating. Customer service was another major disappointment. The $65 mandatory valet parking was expensive, and the valet staff were slow and unwelcoming. Check-in was also frustrating. We were told we would placed on a waitlist for early check in, only to be told after 2:00 PM that we would need to pay the $50 fee or wait until 4:00 PM. This was especially upsetting given that my daughter had just been injured and we needed access to our room. When we checked out, we were also told there was no weekday bellman available to help with our luggage. Overall, there were far too many issues during a short stay: an unsafe pool, an injured child, no towels, faulty AC, limited elevators, long waits, expensive valet parking, poor communication, and disappointing customer service. For the price we paid, we expected much better safety, care, and hospitality. Unfortunately, this is not an experience we would repeat.

No one was helpful and restaurant wasn’t the same one displayed online

Large comfortable rooms with huge windows and a beautiful view. Great location near airport and walkable for sightseeing and dining.

Being a Hilton member with lots of points I wasn’t able to change my room with a room with a view. My room had a building stuck to it as a view. We spent 3 days in that room and it was disastrous. Our vacation turned into an ordeal. Parking was $64 daily which is another issue. We had to wait around 5-10 minutes to get the elevator up or down. I was disappointed big time! Never again Hilton!

I really enjoyed my stay. It was quiet and I enjoyed my city view, also overlooking the water, cruise ships, boats, and more. A well restful weekend. Thank you.

Excellent choice!

Stayed for two nights. On the second night, the air conditioner broke and started dripping water, so I barely slept all night. In the morning, I found that not only was the AC still broken, but it continued to leak, leaving a large puddle on the floor by the door. I called for maintenance, but no one came. As a result, I didn't sleep well at all. The room temperature reached 81 degrees, making me uncomfortable throughout the entire morning. It wasn't until I checked out and left the room that the heat finally subsided. Terrible—this summer hotel had no working air conditioning.

I love this hotel. I take my granddaughters here every year. It’s close to everything! We get to see the bay and enjoy sunsets. Clean rooms. Friendly staff.

Love this property. We love the location, making it easy to walk to things and the city view was lovely. We were able to see the water from our room. Not our first time staying here and definitely won’t be our last.