Hoshino Resorts KAI Alps

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Beautiful hotel and excellent dining experience. Loved the freshly grated wasabi! There was an earthquake during our stay but had not affect the hotel operations. Will definitely come back again.

Book the loft room for a family of 4 Room: table has a hole at the bottom (not lighted) and was not very visible. Was quite a hazard for us as we tripped over that same hole twice. Stairs for the loft may not be suitable for people with knee problems as it’s a bit narrow with no handle. Keep in mind before you book that you have sort your trash into the way they want it to be sorted (burnable and non burnable) or else you may be fined 15,000 yen. Food: food was not as impressive as another outlet of this chain. Breakfast options are Japanese or western, with the same menu everyday. So if you’re staying for more than 2 days, you will have no third option. Staff: rigid and not understanding. We booked this accommodation 9 months in advance but did not receive any message about meal plans or schedule, was put to a 7am slot of breakfast 5:30pm slot for dinner with no option to change as they were fully booked. We were definitely not too pleased with this arrangement. There is no coffee served during breakfast, yet we were prohibited to bring our own coffee into breakfast. We were told to get coffee from their lounge instead. When we did this on the second day, they confiscated our drinks that we’ve gotten from the lounge. Quite ridiculous honestly. We were not given the best attitude from the staff when this coffee incident happened. The staff rolled eyes at us, wow.

Stay 2 nights in KAI ALPS. Hair on the bed but I used my own bedsheet. My package stayed with breakfast and dinner. The menu wasn’t changed after check-in. The female staff was unhelpful and her statement totally inconsistent with earlier statement. Who said the menu can only change by 6pm, but end up still cannot change the menu next day. This hotel is not worth to stay. We will not come back again and do not recommend to my friends and families.

The hotel was beautiful and the onsen was amazing!!!

This is one of the best resorts you can possibly stay at. Everything is 10/10. It is all in one for everything you need. Note that the area it is in only has hotels for the most part, so it is difficult to get to a convenience store if you have no car. About an 8 minute uber which will run you about $20 USD round trip if you need something. Although often the resort has all you need. And they have bus service for free to the ski resort. I couldnt praise this resort more highly.

NA

Room condition & food is average. Nothing impressed

Excellent service and the food is amazing. A must stay!

This is an extremely relaxing onsen. Food and overall service were exceptional. Beautiful setting.

A very excellent stay near ogizawa station. Onsen is good and food is excellent. Staff can speak English.