I love the privacy of this property!! We received a warm welcome. Staff very courteous, friendly, and respectful. Check-in process relatively easy. Did have issues with phone not working and major concerns with drainage, especially toilet and shower. Lock to the french doors broke and it took them 1 1/2 days to fix. Need a map for guests to facilitate with awareness of amenities. I did love that they had bikes to use in the island!! Understand the challenges of being on a private island but availability of certain food or drink is a real problem that guests, who paid for this somewhat costly resort, should not hear the phrase “not available.” Every effort should be made to stock up on easily accessible items like mint or ube. Grow the mint. It is easy to grow and spreads quickly. Check-out process not easy. Had to go to the lobby for a second time. Unnecessary. People who can afford this resort would not take anything in the room. Frankly, it’s demeaning to guests.
Air conditioning