Hilton Garden Inn Colorado Springs North Air Force Academy

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The view is beautiful and right off the highway. Lots of stores and restaurants not far from the location. Upon check in the front desk clerk was very helpful and she was able to accommodate us with an early check in. After driving 8 hours it was such a relief. The halls were very warm but extremely clean. The room was spotless. I paid extra for the breakfast and was informed the extra amount would be for the continental breakfast which I was ok with. The next morning we decided to go off property to eat. When we returned we wanted to take advantage of the fruit that was available (again, included in the amount I paid extra) when I asked the young lady if I could grab a piece of fruit she responded sharply “No! You need to be seated and they will be with you in a minute!” I didn’t need to sit because all I was asking for was fruit. The other young lady that was by the bar and the waitress saw me and heard me asking for the fruit yet she ignore me and my request. Walked off as if she didn’t even see me. I was never asked if I could be helped by anyone. Very disappointing. After a couple of minutes of waiting to be acknowledged I left to my room. I would stay again, but this time won’t pay extra for a service I could not get.

Room cleanliness and supplies excellent. Staff most responsive a

Housekeeping didn't throw away the soap from the last guest which made me wonder how clean other things were in the room. However, the front desk staff were awesome and went out of their way to make sure that was taken care of and had my room cleaned more often than usual. The staff taking care of the food service were fantastic! I had an omelet every day and they were GREAT! Even though they didn't have a cook, they still were able to make a good dinner. So, other than the soap issue, everyone and everything were good. But kudos to the staff for sure.

Good, decent, friendly and helpful staff

Gorgeous view of Pikes Peak!

I booked a handicap accessible room with the rollin shower and the wheelchair did not even fit inside of the bathroom nor did we receive a roll-in shower like we reserved. My husband literally could not take a shower and had to hobble on one leg into the bathroom to even use the toilet what a joke of an accessible Hotel room. Also the supposed accessible room was on the opposite side of the hotel from the handicap accessible parking spots extremely inconvenient for accessibility.

The staff was amazing and super helpful and kind, the room was very clean and spacious, beds were comfy with soft linens, the only reason I did not give it a 5 star overall is that the lobby was a bit dirty, but then again they were fully booked so it can be understandable! Thank you!

All good

We had a few issues that were resolved quickly, however, house keeping was an issue. We were there for 3 days and had to ask for service. I was told ‘we are short handed’. We had over flowing trash in our room. The trash in the lobby was over flowing. Then we got housekeeping service 2 days in a row. We have been staying here for years…. But now, I will reconsider staying here next time I’m in Colorado Springs.

Everything was just ok with the exception of the beds. They were hard as a rock and neither party slept at all, will have to see a chiropractor now. Complained to the staff and she said ' OH, I'll let management know'. I doubt it and nothing was accomplished. Will not stay there again, sorry to say...