Ascott Gurney Penang

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Very good

This is my second at this property.The room and facilities are modern and relatively new and well kept. However, the staff needs to be better trained. On the last day of our stay (our rooms had late checkout), we went back to the rooms to prepare for checkout, but we were locked out of the room. We went down to reception and the staff said she fixed the issue, so we went back up again only to find the keys still didn't work. So we went to reception again and was told it was fixed for the 2nd time. Upon reaching the room, the keys still didn't work. We had to go to reception for the 3rd time before we can finally enter the rooms. The staff didn't apologise or make any effort to call for additional assistance and was quite indifferent to the situation. We stayed at so many properties before and if a similar room lock out situation occurred, the other properties would have asked a staff to accompany the guest to check on the room after the 2nd attempt failed, but unfortunately, this was not the case here. A good property only to be let down by bad service.

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wish they informed us on power down on the last day when we were checking in.

We had a wonderful 4 night stay at the Ascott Gurney Penang. The hotel offers great amenities, the rooms are comfortable, and the overall atmosphere is very welcoming and relaxing. One of the highlights of our stay was the excellent buffet breakfast with a wide variety of delicious food choices each morning. We would especially like to recognize Sity and Jensen at the restaurant. They truly went the extra mile to make sure we were well taken care of. Their warm hospitality, attentiveness, and dedication to their work really stood out. You can clearly see the pride they take in providing excellent service, even while working very hard during the busy breakfast hours. Thank you to the entire team for making our stay such an enjoyable experience. We would gladly stay here again when visiting Penang.

Clean stylish and ultra large room, good breakfast, friendly staff at breakfast, convenient location

Spacious rooms, excellent location and functionality.. Nothing spectacular, but everything avaliable and walking distance for everything. Grab to everywhere is less than 10 minutes. Highly recommended if you want to be in Georgetown

attentive staff & caring management.

Pool was wonderful. Staff was very friendly. Breakfast was good. Rooms are bright, spacious & very clean. Highly recommended.

Very nice hotel in good position, a quick Grab to central Georgetown & easy access to the rest of the Island. Breakfast, bar snacks very good. Staff unfailingly polite, helpful & friendly