Homewood Suites by Hilton Fairfield-Napa Valley Area

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Thank you 😊 🙏 💓 ☺️ 💗

There was a mishap with my reservation initially getting not the room i booked. And it took until 4pm the next day to get into the room i wanted

I booked this hotel in February for our sister vacation in June. When we got to the hotel, the young girl at the front desk said there was no reservation under my name, confirmation number etc. My sister and myself noticed, another group which were waiting on the manager as well because of the same situation, no reservation can be found. From the time I booked, my credit card has been paid . The hotel was able to accommodate us with a room at their sister building right next door thankfully, but, We had to leave 1 day early and I was charged $100 for the early check out on the weekend, not only that, but now I have a whole new charge on my credit card for the stay at the sister hotel. I need a refund. The accommodation was good. The sister hotel was clean and nice, but the pool was out of order, and I had to go down to the front desk for toilet paper & towels because housekeeping never went to the room even though the sign was not posted. I need to find out about a refund d of the second charge to my card.

Hotel was very nice

They said we didn’t have a confirmed reservation, despite all the correspondence and confirmations I received and being charged for the suite already. They said we could stay at the hotel across the street but they didn’t have the amenities we wanted. No manager to talk to. One person said we could come over to original hotel we booked to use the pool, but when we did we were told the other hotel had to notify them first. Nobody answered the front desk phone when I tried to call three times. Terrible experience.

Nothin is wrong with the hotel itself or the staff. Im disappointed I booked a room for 5 people and got a smaller one, luckily 3 people in my group cancelled last minute but I did pay the full price for a bigger room.

3 star

The hotel was ok overall. I think they were short staffed so rooms didn't get cleaned properly and the breakfast was always out of something (But it was included so cant really complain). The staff was friendly and nice but issues kept arising, for example, they couldn't make us key cards when we arrived (we have digital key through the app so it was fine). Location was good, quick lyft/uber to the wineries and the mini golf across the freeway was a great way to spend an evening. I did not use the pool as it was an interesting color. The price was good. We went for BottleRock and in hindsight should have tried to get a place closer to the shuttle pick up like in downtown Fairfield to make getting home easier.

Cooking staff and front desk staff were very friendly and helpful

Everything was great.