The Hedistar Hotel Narita

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The staff are friendly and the breakfast had a lot of options. There was a convenience store inside which was nice. The rooms were small and the entire hotel is long overdue for an update. The walls are very thin and we heard people talking in the halls all night as they walked to their rooms. It’s more like an old Motel with a nice breakfast than a nice hotel.

Need to have some refreshments like juice or teas. It’s hot climates

We stayed here for one night after arriving and one night before we went home to Canada. The first room was great. Really liked the spacious shower and high water pressure (all the shower heads in Japan offered very powerful water sprays!). Beds were comfortable and room was clean. Different room on our way back. Still clean, but was a little run down and not as nice as the room on our first stay. Staff were very kind and friendly, and they spoke English decently. I left my electric toothbrush in our room on our first stay, and they had it when I returned two week later. Downstairs lobby was very inviting with a great selection of amenities and a Family Mart. Breakfast was awesome! Can be very busy hotel - lots of tour groups of US high school kids seem to stay here. Close proximity to convenient stores, restaurants, a grocery store, and within a 15 minute walk to the train station. 10 minute Uber to the mall. Really appreciated the free shuttle to the airport.

The room was clean and all functioning. Breakfast and lunch are great with lots of options, and the airport shuttle was on time and proficient. The staff was friendly but not accommodating. Options were not provided, only a "no" or "yes" for service requests. For example, if I needed a way to secure my bag with a rope/tie, I was told 'no" service is provided. Rather than an option that "yes" but there is a charge.

Our room and the elevators are a little dirty, but everything else is very good

After check in was everything great , quit good breakfast you can chose what you want , good experience with this hotel

Very nice and beautiful clean.

Excellent stay and supportive staff with complimentary to and from Narita Airport.

Very good

Volks Restaurant next door has excellent wagyu steak dinner! Clean room, convenient store on the ground floor, 5min walk to Aeon Town mall.