EVEN Hotel Brooklyn by IHG

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I loved the fact that a few minutes after arriving we got a call to our room asking if everything was okay and if we needed anything. Wonderful customer service. Also the room was super clean down to the bedsheets!!

Great location, clean hotel.

Staff was great and very friendly. Clean room, clean bathroom. Have no complaints whatsoever.

The hotel, customer service and overall experience at the hotel was touch notch. I’ll definitely be staying there again

Clean room, air condition, great location

Surpassed our expectations! Location, comfort, amenities all good. Garage parking quite convenient. Recommended!

Good service and great location for my needs. Appreciated the ability to make my own breakfast downstairs on my own time. Great system of checking out food, etc.

Why isn’t there a long length mirror in the room? I’d rather a mirror than a workout device.

Cons The “cafe” and “bar” are pitiful. The room was not cleaned every day. On day three, I called the front desk because I had no clean towels and the trash was overflowing and they told me “our policy is to clean rooms every day, however, to insure a visit from housekeeping, guests must call each day and specifically request one.” That is absurd. Half of the electronics charging ports did not work. The TV remote stopped working in the evening, replacement remote/batteries were not available until the “engineer” reported to work the following morning. The A/C air handler is in the room, and is extremely loud. The towels might scratch your skin off. The vinyl flooring planks were warped and would scrape your bare feet. The bed alcove is so small the bed is only accessible from one side. Pros The lobby area was consistently clean. The lobby desk staff was pleasant. The bed was comfortable. The A/C worked. Someone was available to answer the guest services phone 24/7. They weren’t terribly helpful, but at least someone answered the phone. There are lovely coffee shops within walking distance, as well as nice shops and restaurants in the adjacent neighborhood areas. The train entrance is convenient.

good