Copthorne Hotel Rotorua

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I think bed sheets was not replaced or cleaned my 3 year daughter got itchy bites from it.. and cleaning of room was ok..

I liked how the staff were welcoming & kind. The rooms were clean and tidy, the beds were comfortable. We enjoyed our stay thank you. Nothing bad to say about the hotel.

I asked for some extra things via message here on Expedia but they ignored me

Kelly was amazing at check in. Made sure that we are well looked after and even have a small gift for my husband's birthday. Helped us to book an extra room for our friend arriving at night. So helpful, cheerful and amazing. We will definitely come back.

Showering was a nightmare not even any soap for the shower and the dispensers on the wall were empty. Then had to put a manky shower mat in the bath and stick it down to stand on. Very budget there was hair in my bed. Even the toilet button was sticky dirty. Never never again. The check in man was great.

Swimming pool n spa

great

Seamless checkin, staff were very helpful and friendly - kids and adults alike loved the heated pool and spa’s.

Our stay was amazing thank you Copthorne Hotel. Very clean and friendly staff

Check in staff were helpful, gave us a key to the back door which is nearer to the lifts. Nice touch but lifts were really stinky, had a musky smell not the Rotorua sulfur smell. Rooms were super dated. Room smelt of mildew, shower head looked really dirty so I had to call the reception to change room. Front desk staff Neah was accommodating but housekeeping supervisor was so rude. Came in the room and asked what the problem is, showed her what we thought was a cockroach in the balcony, only to be ridiculed that it’s a Weta, she picked it up and kept telling me that it will fly away as it’s a weta. She picked it up, it crawled all over her arm and she flicked it off in the air and it just fell to the ground floor, never flew….. I then showed her the shower head, she said that those are not dirt but it is normal to have that in Rotorua due to the sulfur and that even if she shows me other units it’s going to be the same. She said that other hotels have the exact same problem. She showed me another room but we didn’t change as it had the same smell, style and shower head). I decided to shorten our stay and found something just opposite with no dirt on showerhead-so it’s a lie, scum like marks were not caused by sulfur but laziness. marks will not accumulate if this has been cleaned daily. She even threatened that if I complain about their cleanliness, she will have to fire the lady who cleaned our room.She should be the one fired in my opinion since shes the supervisor.