DoubleTree by Hilton New Orleans

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Everyone was very friendly and helpful. Rooms very clean. Perfect location for walking and shopping downtown.

The hotel was very clean from the time I walked in. The front desk personnel was very patient and very helpful. The rooms were great. The housekeeping staff was the only issue I had. I had to call for towels each day. The staff still didn't bring them, I had to literally go into the hallway and ask for them. Overall, it was great.

I love seeing my name a the TV when I walked in my room. My view of Canal street from my room. The room got a lil warm but I called for maintenance and they came and fixed the issue. Overall my stay was excellent.

Let me start by saying the young lady at the front desk was very helpful and informative when I arrived. Room was clean and A/C blew cold. We stayed on the 7th floor and the ice machine didn’t work. We had to go to the 8th floor for ice everytime. Gym was good. Enough to work with and the pool was decent.

Great stay in New Orleans. VERY CLOSE TO ATTRACTIONS

Excellence

Great service

Oh, we’re on the hotel was clean, but I have roaches in my room. I have photos. I have videos. I went during the Red Dress run. It was extremely busy. I made several complaints about roaches men in my room. No one followed up with me until the last day which I find extremely unprofessional and inconsiderate.

They were so polite and helpful!

Out of all my stays in New Orleans, this was by far the worst. It even topped the Sheraton, where it took 20 minutes for the water to get warm. Housekeeping was extremely slow with even the simplest requests. We asked for fresh towels and washcloths, but only the towels were brought because they apparently didn’t have any washcloths available. To make matters worse, there was hair left on the towels in our bathroom. There was also no extra roll of toilet paper provided, as you typically find in other hotels. Once we ran out, it took an unreasonable amount of time for someone to bring more. The bellhop situation was another inconvenience. If you needed to use a luggage cart, you had to wait for the bellhop to assist you. During our stay, there was only one bellhop, which made things unnecessarily difficult. We also paid $55 for valet parking, yet it took approximately 15 minutes to retrieve our vehicle. For that price, I expected a much smoother and more efficient service. This was my first stay at a DoubleTree, and unfortunately, after this experience, I highly doubt I’ll stay at this location again. I cannot recommend this DoubleTree location based on my experience. There are too many other hotels in New Orleans that provide a much better level of service for the money.