FOUND Hotels, Santa Barbara, Series by Marriott

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I booked two rooms ( with 2 queen beds) under my Thursday night reservation. When I checked in, the front desk person assigned me my two rooms. He also aligned the two rooms for my 2nd reservation ( Fri & Sat night) with the same 2 rooms so I didn’t have to switch rooms. Gustavo was super helpful I told him that my guest for the 2nd room would be coming later and provided my guests name. I also told him that I would take care of the bill for both rooms and to just provide the keys to my guest at check in. This is when things fell apart. At 1:30 am when my guest was trying to check in, the new front desk person wouldn’t let my guest check in. My guest had to call me and told me the front desk person needed me to call the lobby. The front desk person asked if he could provide the room key to my guest. I said “ yes”. Then my guest walked into my room. I then needed to go to the lobby to straighten things out. The front desk person did find the 2nd room under my reservation and issued him a key. On Friday morning, when I was checking out of the 1st reservation ( Thursday night) and checking into the 2 reservation ( Fri/Sat) the same late night front desk person said my guest would need to switch rooms. What? My guest was assigned a room with a king bed and the 2nd reservation was for 2 queen beds. Gustavo walks in for his morning shift and was confused how the 2 room got switched to a king room. My guests had to switch rooms.

Breakfast 👌parking👌

The air conditioner was very loud and the bath tub didn't work so I could take a bath you pull the handle up but the water would run out and I saw a roach inside the bathroom

Lovely hotel. Very clean. The staff was friendly and helpful. Definitely will return.

We had an amazing experience.

Location was decent for us in proximity to our family. The property had a recent “facelift” which looks nice at first, but upon closer observation, not great quality. You can hear everything from everyone’s room, girls coming in after midnight drunk, laughing, giggling being loud and obnoxious is annoying, or the couple fighting and someone stomping around above us. The air conditioner was loud, but you had to run it. Otherwise it was stuffy in the room. The mattress was so uncomfortable, worst sleep I’ve had in years! The only reason I would stay here again is because it was close to our family and somewhat reasonably priced (compared to most hotels in SB).

The cleanness of the whole property.

The location it’s good. The building it’s beautiful it makes you feel like a little Spain. Very clean and good maintenance. The lady from the breakfast room was in the top of everything ( good Hob) . Stuff very nice & friendly.

perfect place so close to everything in Santa Barbara, California, we will be back, thank you

The room was fairly clean but random hairs on the floor in the bathroom . The mirror was not cleaned properly and had streaks . There was a stale unpleasant smell in the room . We had no water to make coffee with . Our friends in adjacent room had 2 small bottles .