Best Western Sea World/Lackland AFB NW Hotel & Suites

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Everything was perfect

A tremendous thank you goes out to all the staff. Housekeeping, front desk and the outgoing, pleasant demeanored manager working this morning, (March 22, 2026) It's thanks you the work you do which has secured my return to this great establishment. Enjoy your day.

We called at 2:15 to see if we could check in about early (check in at 3pm). We were told no, that rooms won’t be ready until 3pm. We checked in after 4pm and our room had jot been cleaned. The floors were filthy. We had to call down to have someone come and vacuum the floors, I had to use my cleaning wipes to wipe down surfaces, and the bathroom faucet had a constant stream the entire time, even when off. The pull out sofa bed had mud stains, dirt, and crumbs on it, and the phone was not plugged in to call downstairs. The tile floor on the main floor had multiple areas that were warped and felt as if I was walking on a bounce house. The elevators jolted at every stop. For the breakfast, the cereal was stale and had zero crunch. The eggs were premade and had a rubber texture and the creamer was brown and the bottom of the bottle (on the inside). From the photos, the hotel seemed like it would be a great stay, but from the actual appearance it is obvious the upkeep and maintenance is very poor. The biggest turn off was the amount of weed odor coming from second floor, very repulsive.

A little over priced for dirty and old rooms. We only stayed one night and our room had dirty towels and stained beed sheets. The restroom had hair balls when we arrived and the carpet had alot of little trash! Looked like it hadnt been vaccumed in forever. Breakfast was okay. Not alot of options. Forgot to mention you can literally hear anybody above your room walking around!

Friendly and a good place to stay plus stores and restaurants are close by

Great place Great roims ..

I thought the stay was fair for the price. Upon entering there is a smell like pesticide or something like that. The rooms also had like a musty smell once the ac was turned up it seems like it went away. Beds were very comfortable staff was nice. I think investing in some smell good would really help this place out. Breakfast was great and kitchen staff was nice

Every thing was excellent... Breakfast was good... Will definitely come back and stay at this hotel...

Everything was very nice and clean

Todo estaba bien sólo el personal de la noche no fue tan amable, era un poco rudo. Las señoras del desayuno súper buenas personas te ayudan en todo