Holiday Inn Express & Suites Charleston DWTN - Medical CTR by IHG

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Room had a funny smell to it.

We like the location with free parking. It’s an easy short drive to all of our sights of interest. Love the free hot breakfast with decent options. They were short with room keys, so we only have one key with 4 of us in the room. Not a big deal. We managed. The only complaint is the TV didn’t work. When we checked with front desk, we were told they’re having problems with the wires or something. But the lobby TV works so not sure if it’s just our room or affecting other rooms. Front desk did send someone to look at it. The maintenance guy didn’t make it work but said he’ll tell front desk to move us to a room where the TV does work. Nothing happened there, but we weren’t pushing it either.

The whole 1st floor, smelled damp and almost pet like. My soaps were empty. The back entrance is all chipped up wood, and the parking is terrible. If they “run” out of spots you need to use the parking garage next door. My bathroom specifically, was not clean. Just had an ick.

Check in was suppose to be at 4:00 and it was 4:45 the time they got me a room . Customer service was terrible at the front desk

The staff was very friendly and helpful. The room was kind of cramped and looked like the bathroom wasn’t properly cleaned before us. The pictures online didn’t represent the space accurately

The rooms were clean and very comfortable. The complimentary breakfast was delicious. Parking is a little tricky but manageable.

Staff was friendly and welcoming. Break was hot & fresh. The coffee makers made good coffee, but it was a challenge to get a cup of coffee. It took a while. It would be better to have the volume of coffee ready in the am when people had places to go.

I’m glad they are upgrading; carpet dirty, no vents in bathroom. Lobby is nice but rooms and pool old.

Our room was terrible. The manager did not accommodate us when we told her that the TV in our room didn’t work amongst various other things. Another girl that was working the front desk said that that room should not have even been sold because it was under renovation. The shower didn’t shut off. There was water all over the bathroom floor. The toilet constantly ran and was very loud just various things. Also, I paid for parking and there was not one handicap parking spot for me to park in or any other spot for that matter. The manager wanted me to walk Across The Street around a building to get to a parking garage to park and then do all of that to come back to the property which was not happening due to the fact that I am handicapped it was terrible. Also, in the morning there was no milk for the oatmeal. There was just everything wrong with this place I do not recommended at all.

When we arrived to check in, the extremely steep and severe drop-off from the port-corchére scrapped the bottom of the car. The next morning we were locked out of our room for about an hour because the lock battery failed and the keys were not functioning, The bathroom door doesn't latch so it is always open. The the towel rack on the front of the sink was broken. The bathroom vanity is so small you can only place your toothbrush on it. Housekeeping doesn't come everyday and we were never told the schedule. The room we were given was an adjoining room and you could hear everything from the other room as if it were in your own room. The TV from the next room kept us awake. Attempting to dial the front desk (different days and imes) always results in a busy signal. We believe they manually disabled it. Wherever we walked down to the desk after trying to call they were there idle not on the phone or with other guests. The staff was not friendly and pretty unprofessional in how they spoke. The room AC is so loud it is difficult to hear simple conversation let alone sleep. The breakfast was not good at all. Parking consists of about a 15-18 stalls and around a half of them are reserved for some reward club. Everyone else has to park across the street in the grocery store parking garage and then remember to bring the ticket to the front desk. The hotel is literally a block away from a public housing project not anywhere you would imagine your vacation taking place in.